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Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site.

Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.

Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to process orders that have exceptionally long lead times.

Telephone Calls

We consistently review the performance of our internal teams to ensure our customer service and support is exceptional. Some phone calls are recorded or monitored for training purposes.

SMS Marketing

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into "My Account".

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms & Conditions

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Vintage King Audio
2032 Heide Dr., Troy, MI 48084
888.653.1184
customerservice@vintageking.com

I would like to thank VK for the wonderful sales assistance, service and prices. This was my first purchase with you and it won't be my last. I only wish I'd discovered you years ago!
Matthew R.
I had two Grammy wins this year - Ray LaMontagne & Carolina Chocolate Drops. Both made with help from Vintage King!
Ryan F.
In almost 20 years in Pro audio buying, never did I receive a unit so well packed and exactly as described. Works flawlessly. The whole process has been so smooth. I will never hesitate to do business with you guys in the future and will recommend you to everyone I know.
Martin C.
This was my first experience buying something from Vintage King (although I surf the "used" categories on the website frequently!), and, despite being on the other side of the world, I had absolutely no trouble and everything went very smoothly.
Phil T.
The speed of delivery exceeded my expectations! I was VERY pleased that my shipment arrived in time for a scheduled vocal tracking session. The packing insured that my order arrived safely. And the sales staff responded quickly to questions regarding the product.
James P.
Thank you so much! Vintage King has been so fair and easy to work with. I can't thank you enough. It feels good to trust such a hefty purchase to folks who are so helpful and knowledgeable. Vintage King is a sound designers dream store.
Noa L.
You guys have excellent customer service and I am excited about the next upgrade I complete on my fifth recording facility. I've been in the studio business for forty plus years. The salesman I worked with at Vintage King was the best of the best. You all rock!
Robby T.
I would recommend Vintage King to any one looking for top-class gear, unbeatable customer service and the best prices on the map!
Jake D.
My experience with Vintage King was excellent. The order was here fast considering it was out of stock. The sales person had SKB send it to me directly and I couldn't have been more pleased.
Michael D.
From the minute I placed my order I was kept well-informed through each step in your process. Even though I was buying a comparatively modest piece of gear, your attention to detail made me feel like I was purchasing a six-figure mixing desk.
Thomas W.
I am a new customer of yours. You guys provided me the absolute best deals in ordering all the equipment to power my brand new recording studio. Your customer service is amazing and i will always deal with you from here on out.
Rob M.
Thanks for your great service and getting this out today. You guys really are the Kings!
Alan B.
Better than expected! Truly impeccable service. Your team was professional, knowledgeable, provided speedy delivery above and beyond standard. Vintage King Audio is definitely my go to for all of my audio and information needs.
James O.