Frequently Asked Questions

We’re Not Happy Until You’re Happy!

If there is a problem with your order or you are not 100% satisfied, please contact us immediately so that we can promptly resolve it for you. Contact Customer Service Monday through Friday between 9:30 AM to 9 PM ET. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States, please call 1.248.591.9276.

If you have received a better price from an authorized dealer on a prospective purchase, let us know and we are more than happy to match it. Our everyday prices are amongst the best in the industry so give us a call and we’ll hook you up!

Free professional technical support on all purchases! If you need help getting the most out of your gear or fixing a problem, we will find you the solution and there’s never an extra charge.

Vintage King offers Free FedEx Ground shipping to the lower 48 states for online orders of $99 and up. A flat rate of $6.95 is applied for FedEx Ground Economy shipping of online orders under $99 and under 10 lbs to the lower 48 states. Occasionally, select products are eligible for free 2-day shipping based on criteria set by Vintage King.

Need It Faster? We Have Great Rates

If you need a piece quickly for an upcoming session, or just want it sooner, we can make it happen. We’ve negotiated excellent shipping rates, so we can rapidly and reasonably ship gear around the globe. Just call.

Most new items that Vintage King carries are subject to our FREE extended warranty protection. If the manufacturer offers a one-year warranty on your product, then you are covered under the same warranty terms for a total of three years from the time of initial shipment. We add an additional two years to ensure that you always have a minimum of three years warranty for extra peace of mind.

Some exclusions apply. See Free Extended Warranty Exclusions at the end of this page.

Used Item Warranties

In the early days of Vintage King, co-founders Mike and Andrew Nehra would buy vintage gear for their recording studio and often received broken gear in need of repair. They never wanted to see this happen to a Vintage King customer, not once! That’s why Vintage King offers an industry-leading level of technical service and warranty support on our used and vintage items.

Our standard used item warranty periods are as follows:

• Analog Outboard Gear: One-Year
• Microphones: One-Year (excluding capsules, tubes, and ribbon elements)
• Speakers: One-Year (excluding drivers)
• Digital Outboard Gear: 30-Days

Used Console Warranties

Due to the size and complexity of recording consoles, our offered warranty differs from other items.

Consoles Sold On Consignment: As-Is

Vintage King offers select used consoles for sale on a brokerage basis, which means that we do not own the console, but we are representing the sale on behalf of the console’s owner. These consoles are sold as-is with a detailed third party technical report whenever possible and benefit from Vintage King’s high level of customer service and communication throughout the sales process. This includes assistance with decommissioning and freight shipping wherever applicable. Console owners enjoy selling through Vintage King for our convenience and expertise in handling their sale, payment transaction and shipping concerns. No warranty is included on brokered consoles.

Consoles (Serviced): 30 Days on Removable Modules & Power Supplies

Vintage King also offers modern used consoles or control surfaces that are fully functioning and serviced. This sale includes a 30-day warranty on removable modules and power supplies from the time of shipment. These consoles will undergo a complete and thorough cleaning and testing by our expert technicians with any faults being repaired to factory spec. During the 30-day period from shipment we will repair any faults on removable modules or power supplies at the discretion of our technical support staff if problems arise.

Consoles (Premium Restoration): 1 Year on Removable Modules and Power Supplies

Vintage King is the world leader in vintage console restoration services. The staff at the Vintage King Tech Shop have restored hundreds of vintage consoles, which now reside in premier recording and mixing facilities across the globe. Our expert technical staff spares no expense and cuts no corners when it comes to ensuring that our Premium Restorations are functioning and sounding like the day they left the factory. Cosmetics are given due attention as well, making sure that your new vintage console makes a statement.

Our Premium Restoration consoles are serviced to order upon placement of a deposit. Lead times may vary depending on client time frame, current servicing queue and amount of labor hours required on a given project. Amazing craftsmanship and quality cannot be rushed, but our team will work with you to ensure your project is handled in a timely fashion and to a standard that will well exceed all expectations. Our Premium Restoration consoles include a one-year warranty on all removable modules and power supplies.

Ask your Audio Consultant for a trade-in quote to turn any gear you may not be using into account credit. We offer fair market trade in values to help you maximize your budget and avoid the hassles of selling on online marketplaces yourself. Just need the cash right now? We buy gear outright for cash too! Learn more here.

If there’s a problem with your order, simply contact an Audio Consultant, and we’ll get it sorted out right away. Our representatives will work closely with you to ensure the problem is resolved, no matter what.

Our team is here to answer questions, walk you through a fix, or connect you with Technical Support if needed. Just give us a call at 1.888.653.1184, or 1.248.591.9276 if you’re outside the United States.

My Product Was Damaged In Shipment Or Defective

If something’s not working quite right, our Technical Support team is here to help. Just send in a support request or give us a call at 1.888.653.1184 (or 1.248.591.9276 if you’re outside the United States), and we’ll take it from there.

Hassle-Free 30 Day Returns

At Vintage King, we do our best to help you select the perfect gear for your needs. However, if you feel like the gear isn’t the right fit, contact our Customer Service Department to set up a return within the first 30 days after receipt. You may return it for a full refund of the purchase price, an in-house credit, or you may exchange it for another product within 30 days of receipt. If your purchase was shipped with free shipping, the outgoing shipping cost will be deducted from your credit or refund.

Leave us a message or give us a call at 1.888.653.1184. If you’re located outside the United States, call 1.248.591.9276. Our team is available Monday through Friday from 9:30 AM to 9 PM ET.

To ensure the return process goes smoothly, please follow the steps outlined below.

How To Return Your Items

• Contact your Audio Consultant or our Customer Service team to obtain a Return Authorization (RA).
• Items must be returned in their original packaging, along with any accessories and documentation that came with the item at the time of receipt.
• The Return Authorization (RA) number must be clearly indicated as per the instructions we will supply.
• Once your package is ready, you can either request a shipping label from Vintage King or purchase your own from a carrier of your choice.
• Once your return is received, it will be inspected and processed in a timely manner.

Non-Returnable Items

The following products are non-returnable:

• Oversized Items requiring freight shipment
• Personal items (Items typically categorized as "not-to-share" for hygiene and safety reasons. For example, in-ear headphones, microphone windscreens, etc.)
• Custom-built cabling, mic input panels, and stage boxes
• Built-to-order items such as custom speakers, amps, consoles, and other outboard gear
• Software
• Computers
• Hard Drives
• Recording Master Tape
• Studio furniture, racks, and chairs

Avoid Restocking Fees

For a hassle-free return process with no restocking fees, follow these best practices when you receive your item(s):

• Keep all original packaging in like-new condition by opening carefully.
• Take note of how components are packed.
• Rack mount gear only if you’re certain you’re keeping it. If you do decide to rack mount the gear, please use plastic washers instead of metal to prevent scratches and scuffs.
• Do not register warranties until you are completely certain that you’re keeping the gear.

If your return does not include all accessories that came with your purchase or if equipment shows cosmetic damage, then a restocking fee will apply upon return.

International Returns

Important: In order to avoid unnecessary duties or taxes when returning your item(s), you must use the customs and shipping documents Vintage King provides along with your Return Authorization.

Still have questions? We’re here to help!

Our Customer Service and Technical Support teams are happy to answer your questions and address your concerns. Leave us a message or give us a call at 1.888.653.1184. If you are located outside the United States, call 1.248.591.9276.

0% Interest with our Vintage King Credit Card

Vintage King Audio and Synchrony have teamed up for an exclusive credit card that offers special promotional financing on purchases from more than 110 of the best pro audio brands including Apogee Digital, Audio Technica, Avid, Barefoot Sound, Dangerous Music, Dynaudio, Focusrite, Genelec, Izotope, JBL, Manley Labs, Moog Music, Neumann, Neve, Royer Labs, Sennheiser, Shure, Telefunken, Warm Audio, Waves Audio, and Yamaha.

For the complete list of brands that have special Vintage King credit card financing incentives and monthly payment plans, click here.

To check if you prequalify for the Vintage King Credit Card, click here. You will receive a decision in seconds with no impact on your credit score.

Ready to enjoy 0% interest on qualifying purchases? Click here to apply for the Vintage King Credit Card. If approved, you can start using the card today to play now and pay later.

Leasing

Vintage King offers leasing packages through All Media Capital that have flexible payments to fit your needs. Leasing criteria include purchases starting at $10,000 and above for commercial entities such as studios, business owners, churches, and non-profits.

To get started, submit a credit application today. Apply by downloading a paper application, fill in the PDF, and either email it to jthomas@allmediacapital.com or mail it to All Media Capital, 3070 Saturn Street, Suite 100, Brea, CA 92821.

Contact our sales team or click here to learn more.

Affirm

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers an instant decision for online purchases and allows you to pay over time with flexible payments.

Completing A Purchase With Affirm By Phone

• Download the Affirm app to apply for a virtual card or create an account on Affirm’s website.
• Once you’ve created an account, a 4-digit verification code will be texted to your phone.
• Select "Vintage King" as the store that you’d like to shop at and enter the amount that you want to spend.
• If you’re approved by Affirm, you’ll be given a virtual card. To prevent misuse, this virtual card is only valid for 24 hours.
• Contact your Vintage King Audio Consultant by phone and provide them with the card number, CVV, expiration, and billing address.
• Your purchase is now complete. Enjoy your new gear!

For a detailed overview of Affirm and to learn more about the application process, click here.

Bank Wire

Bank Wire is required for all purchases exceeding $50,000. We’d be glad to help walk you through the process if required. Give us a call at 1.888.653.1184, email us through our Contact Us page, or request our bank wire details from your Audio Consultant.

Credit Card

Vintage King accepts all major credit cards. We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number, which are the same as those your credit card issuer has on file for you. Incorrect information will delay the processing of your order.

Declined Payment: If your payment is declined, please submit an inquiry or give us a call at 1.888.653.1184. If outside the United States call 1.248.591.9276. There can be several reasons why a payment is declined, including incorrect information, insufficient funds, transaction limit restrictions, expired cards, and more. If your chosen payment method is a credit card and the transaction is declined, please contact your bank for further details.

International Orders

Duties and Taxes: All Duties and Taxes assessed by your local government on incoming orders are the sole responsibility of the buyer for any purchase as well as warranty return. In the case of outgoing International shipments, no federal or state duties or taxes are assessed by the U.S. government or required to be collected by Vintage King.

PayPal

Pay over time with flexible payment options from PayPal:

• Pay Later
  Click here for more information about the Pay Later option with PayPal.

• PayPal Credit
  Click here for more information about the PayPal Credit option.

To learn more or sign up for a PayPal account, click here.

We ship via FedEx as our primary carrier. In some circumstances, we do ship via UPS or a specialized freight carrier for large shipments. Your Audio Consultant can discuss all options to best suit your shipping needs.

FedEx Ground

U.S., Canada, Puerto Rico. 1 to 5 business days within the contiguous U.S.; 3 to 7 business days to and from Alaska and Hawaii. 3 to 7 business days to Canada and Puerto Rico.

FedEx Saver

U.S. Delivery to businesses by 4:30 p.m. and to residences by 7 p.m., in 3 business days.

FedEx 2 Day

U.S. Delivery by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).

FedEx Standard

U.S. Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.

FedEx Priority

U.S. Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays.

FedEx International Economy

Time-definite delivery typically in 2 to 5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico).

FedEx International Priority

Time-definite delivery typically in 1, 2 or 3 business days. Reach major cities in Europe by noon typically in 2 business days.

Freight Shipment

Vintage King uses various Freight Carriers depending on the best fit for a given shipment and destination. Your Audio Consultant can help answer any questions regarding freight offerings.

Signature Required for Delivery

In order to protect your shipment from theft, we require a direct signature when delivered. An email will be sent upon shipment so you can check delivery dates with the tracking number provided. Please make certain someone is available to receive your package or shipping charges may incur after three delivery attempts. To protect your order, shipments cannot be rerouted after it leaves our warehouse. Should you need to update your delivery address or request a pickup at a FedEx facility, please contact a Vintage King representative and we will update the information with FedEx accordingly. Any packages that require rerouting will be charged $10.00.

Vintage King Detroit Headquarters

2032 Heide Dr, Troy, MI 48084 (view map)

Monday through Friday 10 AM to 5 PM ET

This location offers parking within the building’s private lot. All doors are locked during business hours. To request entry, please ring the doorbell located on the side of the building labeled "Customer Pickup." A Vintage King team member will greet and assist you in receiving your items for pick up. Please bring a valid form of ID matching the name on the order.

Currently, Vintage King is required by law to collect sales tax for any purchases shipped to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin and Wyoming. Please refer to your state and local taxing authorities as you may be responsible for additional sales tax on any untaxed purchase(s) in your jurisdiction.

Partial and complete tax exemptions may be available in these states as well as sales tax exemption for nonprofit organizations. Please let us know if we can be of further assistance at any time or if any additional questions arise. Contact Customer Service Monday through Friday between 9:30 to 9 PM ET. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States, please call 1.248.591.9276.

In the majority of cases you should receive an email directly from Vintage King with specific instructions on how to activate your software or Plug-In product. A few manufacturers may require a separate account activation as follows.

Avid Pro Tools

• Visit www.ilok.com to sign up for an iLok.com account (if you don’t already have one).
• Visit www.avid.com/activation and log in to your Avid account using the email address you used to set up the account. (If you don’t already have an account, click "Create Your Account" to create one.)
• In the resulting screen, enter your activation code in the field and then click "Download Now."
• Visit www.ilok.com, log in to your account, and follow the instructions to transfer the license from your account to your iLok USB Smart Key.

Celemony

• You will be emailed a serial number.
• To download and authorize the software, go to the Celemony license portal at services.celemony.com.
• If you don’t have a Celemony account, click the "First Time Registration" button next to the email box and follow the instructions.
• If you already have a Celemony account, log in and enter the serial number in the "Add License" box.

Dolby

For Dolby Atmos software installers, visit developer.dolby.com.

FXpansion

• First, create a user account at FXpansion.com, if you have not already. This will be your user account that you use to authorize all your current and future FXpansion products.
• Proceed to registering your serial at FXpansion.com, if it has not already been assigned to your user account. You can confirm that your product is registered once you proceed to the Support, then Downloads page, as you will see the registered product(s), serials, and download links.
• Once registered correctly, proceed to Support, then Downloads, and locate the proper product. You will see your product and serial number on this page, along with the download link for the latest version of the software.
• Proceed to downloading the appropriate link. These downloads are the FULL installers for your product(s). There is no need to download and install the previous versions in order to use the latest version of your product.
• After you download, please open the downloaded file. This will prompt the installation to your system. After a complete install, please open your product and you will be prompted to authorize your product.
• When the FX License Manager pops up, authorize using your registered FXpansion user account name, password, and product serial. Make sure that your computer is connected to the internet and you should have no problems with the authorization process. If you do run into any trouble, please contact Vintage King Technical Support for assistance.

Universal Audio

• Your license key will be delivered to you via e-mail.
• To register and activate your plug-ins, go to www.uaudio.com and open the account redemption page.
• Create an account or log in with your account info.
• Once you are logged into your account, enter the license key that was emailed to you.
• For more information visit the UA Website.

Waves

• We will email you your Waves license keys.
• Go to www.waves.com and register or sign in. Then enter the code we sent you where it asks for the serial number.
• If you already have the Waves Central application on your computer, launch it. Otherwise, download it and set up a Waves account.
• Once logged into Waves Central, navigate to the Install Products page.
• Find your new plug-ins in the All Products tab and click "Install and Activate."

Tax Breaks for Gear!

Did you know you can get major tax breaks on new and used gear you buy this year? That’s right, IRS Code Section 179 makes it all possible!

By giving business owners the chance to deduct up to $2,500,000 total this year on qualifying equipment purchases, Section 179 of the U.S. Tax Code makes it easier than ever to invest in your studio. To take advantage, you’ll need to purchase and place your equipment into service before December 31 of the given tax year.

Read on to learn more or start shopping now before this incredible tax opportunity expires! And as always, be sure to consult your tax advisor.

Does leased or financed gear qualify? Yes! You can take advantage of 0% interest with our Vintage King Audio credit card while qualifying for the deduction. We can also help you secure a lease. Give us a call at 1.888.653.1184 or click here for more information on payment and financing options.

For full details visit www.section179.org.

Our Demo Deals offer a unique opportunity to save big on open box, fully warrantied gear. These items are typically customer returns or factory refurbished and may have signs of cosmetic wear. Prior to shipment, each unit is carefully tested by our expert tech staff to ensure that functionality is 100% to spec.

Check out our current Demo Deals.

We offer text messaging for order updates from your Audio Consultant and, separately, for promotional offers. Both are opt in, and neither is required to make a purchase. Reply STOP to any message to opt out. For full details, see our Text Message Terms.

Extended Warranty Exclusions on New Gear Purchases. On these items, only the original manufacturer warranty applies.

• Software in any form: DAWs, plugins, virtual instruments, sample and loop libraries, notation, mastering, DJ, instructional
• Computer systems and computer hardware
• Storage media: hard drives, solid state drives, USB keys, flash drives
• Tape machines and tape echos
• Consumable products, accessories, and supplies, including but not limited to: tape, bulbs and/or lamps, tubes, batteries (including rechargeable), cartridges, fuses, and service parts
• Microphone capsules, tubes and ribbon elements
• Speaker drivers
• Power conditioners, surge protectors and power regulators are not covered; nor is the repair or replacement of equipment connected to these products
• Studio furniture including desks, racks, chairs
• Acoustic treatment including panels, bass traps, diffusors, complete room systems
• Consumer electronics including televisions, projectors, and turntables
• Any product offered with separate service and support plans such as Avid S4/S6, SSL consoles, digital and live sound consoles

Cause Exclusions

• Failure due to dust, heat, humidity, and failures materialized from power surges
• Mechanical or electrical breakdowns caused by unintentional and accidental damage from handling of the product
• Damage from abuse, misuse, introduction of foreign objects into the product, unauthorized product modifications or alterations, failure to follow the manufacturer’s instructions
• Data recovery, and restoration of software or operating systems

California Residents: Proposition 65 Warning

 WARNING: Cancer and Reproductive Harm. Some products sold in this store may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. For more information see www.p65warnings.ca.gov.