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We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order. Credit card payments will be processed for the full amount before any labor is performed on used and vintage items.
Vintage King Audio retains the right to refuse credit card purchases at any time and is subject to Vintage King Audio's approval. Credit card charges for larger transactions may be denied and could require an alternate payment method. Vintage King Audio also retains the right to charge any customer credit card on file to pay for overdue accounts.
You can log in to your PayPal account to select a payment method you have available through PayPal. If you do not have a PayPal account, you can sign up for one at paypal.com.
Buy what you want, and get on with your life. When you login and pay with Amazon, say goodbye to long checkout processes and missed mobile taps. Learn more.
Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months. Learn more.
We provide ECheck as a payment option through PayPal.
Your sales representative can provide details.
Details will be provided upon request. We cannot ship until bank wires have been confirmed and funds have been received by our banking institution. Please fax us a copy of the wire transaction provided by your bank to speed up this process and help track your incoming wire. E-mail customerservice@vintageking.com for bank wire details.
All checks, including cashier's checks and money orders, must clear before any orders or merchandise can be sent out. There is a 5 to 7 business day hold placed on all checks received.
All orders are subject to 1.5% interest charge per month if not paid within terms.
Vintage King reserves the right to reject any order you place with us, and/or to limit the quantities on any order. Notwithstanding any order confirmation or other communications sent by Vintage King, your order shall not be deemed accepted by Vintage King until Vintage King's shipment of the products ordered. Your submission of your order shall constitute your full acceptance of these terms and conditions. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT SUBMIT AN ORDER.
WARNING - Cancer and Reproductive Harm. Some products sold in this store may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. For more information see www.p65warnings.ca.gov.
Our warranty is meant to keep your sessions up and running. We will do everything we can to repair your products as soon as possible. We do reserve the right to refuse any product sent to us for warranty coverage as well as the right to modify the conditions of this warranty at any time
Product registration for new item(s): It is important that you register your product(s) to initiate the manufacturer’s warranty. Initial registration with the manufacturer may be a condition to receiving our free extended warranty coverage, or manufacturer warranty coverage in general as the manufacturer’s policy applies. Additional exclusions from our Free Extended Warranty program are as follows:
Vintage King’s warranty is not transferable. Most of the products we sell include a manufacturer’s warranty, which is not affected in any way by our warranty—or vice versa.
*Note: Certain vintage components may not be available in which case a quality modern component may be substituted to facilitate a repair.
Vintage King’s Free Extended Warranty program applies to products purchased after September 15th, 2009.
Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
Even though you may have paid shipping, taxes or duty on your original order, it is important to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands, etc.
In addition to obtaining a Return Authorization (RA) number, Vintage King will provide customs and shipping documents that MUST be used with all international returns. Failure to use these documents and instructions may result in additional duties or taxes which will be the customers responsibility.
Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Duties and tax may apply (read above). Contact customer service Monday through Friday from 10 AM and 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184 and press 2. If outside the United States please call 1.248.591.9276.
If your package was rejected by your local Customs Bureau or the shipment could not be delivered and was returned to Vintage King Audio for any reason, we are not responsible for the shipping costs.
If your package is damaged, you MUST contact Customer Service within 7 days from delivery. Customer Service hours are Monday through Friday from 10 AM to 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184 and press 2. If outside the United States please call 1.248.591.9276.
Please be aware that pro audio equipment is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Vintage King is not responsible for any denied shipping claims.
See Easy Return Policy for details.
Discounts cannot be combined with any other offer or promotion. We are happy to work with museums, universities and nonprofit institutions, and can offer special discounts. Package discounting is available. Please call our sales team at 1.888.653.1184 or 1.248.591.9276 and press 3 for further information. Prices and availability are subject to change.
Unless otherwise indicated, the purchase price of products will be billed in full at the time of product shipment. Vintage King's payment terms are subject to change without notice at Vintage King's sole discretion. For orders from the website, we confirm the price of a product as part of our order processing procedures. In the unlikely event that a price stated on a Vintage King Web site or any other sales materials are incorrect, then the following applies: If a product's correct price is lower than our stated price, we charge the lower price and ship you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
In order to protect your shipment from theft, we require a direct signature when delivered. An email will be sent upon shipment so you can check delivery dates with the tracking number provided. Please make certain someone is available to receive your package or shipping charges may incur after three delivery attempts. To protect your order, shipments cannot be rerouted after it leaves our warehouse. Should you need to update your delivery address or request a pickup at a FedEx facility, please contact a Vintage King representative and we will update the information with FedEx accordingly. Any packages that require rerouting will be charged $10.00.
New, in-stock, items ship within 24-48 business hours of your order unless notified otherwise. Used item delivery times vary depending upon the item. Do not hesitate to call customer service at 1.888.653.1184 or 1.248.591.9276 and press 2, Monday through Friday 10 AM to 6 PM Eastern Time with any questions relating to delivery times.
Special Order and Drop Ship Items: Please note that next day shipping may not be available for items indicated as Special Order or Drop Ship on our website.
In-stock items normally ship within 24-48 hours after an order has been placed. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Vintage King for a refund. However, you will be responsible for all shipping costs to you and return shipping costs to Vintage King. For orders paid by check, please allow two weeks to receive your refund check. Up to a 20% restocking fee may apply to special ordered or opened items. Used and vintage items are subject up to a 10% processing fee if cancelled before delivery.
We offer a no-hassle return policy. If there is a problem with your order or you are not 100% satisfied, please contact us immediately so that we can promptly resolve it for you. Vintage King Audio has a 30-day return policy from the date of shipment. Click here to read more.
You must obtain a Return Authorization (RA) number and show proof of return shipment by providing a tracking number before the 30-day period expires, otherwise, up to a 20% re-stocking fee may apply. You are solely responsible for all return shipping costs. Please follow these instructions and requirements for all returns:
International Returns: In addition to obtaining a Return Authorization (RA) number, Vintage King will provide customs and shipping documents that MUST be used with all international returns. Failure to use these documents and instructions may result in additional duties or taxes which will be the customers responsibility.
A 20% restocking fee may apply to all returned purchases. Used, vintage and demo items are subject up to a 10% processing fee if cancelled before delivery. Return freight costs paid by customer.
Shipping and insurance costs are non-refundable.
If your purchase was eligible for free shipping, the shipping cost will be deducted from your refund.
While most items are available for return, the following items are excluded:
There are no refunds on any items that have been tampered with, have signs of wear or use, or are without original carton. Shipping and insurance costs are non-refundable. Returns must be complete with original packaging, including accessories and documentation such as owner's manual, warranty card, software, quick start guides and so forth. Please contact your sales representative at 1.888.653.1184 or 1.248.591.9276 and press 3 for further information.
Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Contact customer service Monday through Friday from 10 AM and 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184 and press 2. If outside the United States please call 1.248.591.9276.
No refunds are allowed on any items that have been tampered with or physically altered from the original condition. *See Non-Refundable Items.
If your package is damaged, you MUST contact Customer Service within 48 hours from delivery. Customer Service hours are Monday through Friday from 10 AM to 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184 and press 2. If outside the United States please call 1.248.591.9276.
International Duties and tax for warranty and damage replacement items may apply. Even though you may have paid shipping, taxes or duty on your original order, it is important to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States for the new order. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
In order to protect you from theft, damaged or broken items, Vintage King requires that every shipment is protected with insurance provided by FedEx or the carrier used to fulfill your order. Insurance costs are not included in order totals which take place online and will be added when your order is processed at $0.70 per $100.
Sales/use tax may be due on your Vintage King purchase. Currently, we collect sales tax for any purchases shipped to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin and Wyoming. Please refer to your state and local taxing authorities as you may be responsible for additional sales tax on any untaxed purchase(s) in your jurisdiction.
Partial and complete tax exemptions may be available in these states as well as sales tax exemption for nonprofit organizations. Please contact us at customerservice@vintageking.com or call 1.888.653.1184 to obtain the forms.
Contact Customer Service Monday-Friday between 10AM and 6PM ET. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States, please call 1.248.591.9276.
Most products will carry Vintage King's limited warranty that such products are free from defects in material and workmanship and will conform to published specifications, provided the products are used according to such specifications. Vintage King disclaims all warranties, express or implied, written or oral, including the implied warranties of merchantability and fitness for a particular purpose. In some cases, items are sold without warranty. Those items will be posted as such.
In no event shall Vintage King be liable to the buyer for any indirect, incidental, consequential, special and/or exemplary damages in connection with the products sold to the buyer, regardless of whether such damages arise out of the negligence or other fault of Vintage King and regardless of whether such damages are based on tort, contract, strict liability or any other cause of action and whether such damage resulted from: (1) reliance on the materials presented; (2) loss of use, data or profits; (3) delays or business interruptions; and (4) any theory of liability arising out of or in connection with the use or performance of information whether or not Vintage King has been advised of the possibility of such damages. In the event of any claim by you, Vintage King shall be limited to replacement of the products that are the subject of such claim, or, if circumstances would cause this remedy to fail of its essential purpose, refund of the cost of such products to the buyer, in either event upon return of any such products. By purchasing products from Vintage King, the buyer acknowledges that replacement or refund are the buyer's sole and exclusive remedies.
The documentation and/or related graphics published by Vintage King could include technical inaccuracies, obsolete issues or typographical errors. Vintage King assumes no responsibility for errors or omissions in the information or other documents which are referenced by or linked to its website.
This Agreement has been executed and delivered in the State of Michigan and shall be governed by and construed and enforced in accordance with the laws of the State of Michigan. Vintage King Audio reserves the right to change our terms and conditions without written or expressed notice.
By consenting to Vintage King's SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, you can also contact us at 1.888.653.1184 or on our Contact Us page for more information.
We have the right to modify any telephone number or shortcode we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or shortcode we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy and Security Policies to determine how we collect and use your personal information.
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