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Terms and Conditions

Payment Methods

Credit Card

We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order. Credit card payments will be processed for the full amount before any labor is performed on used and vintage items.

Credit Card Restrictions

Vintage King Audio retains the right to refuse credit card purchases at any time and is subject to Vintage King Audio's approval. Credit card charges for larger transactions may be denied and could require an alternate payment method. Vintage King Audio also retains the right to charge any customer credit card on file to pay for overdue accounts.

PayPal

You can log in to your PayPal account to select a payment method you have available through PayPal. If you do not have a PayPal account, you can sign up for one at paypal.com.

Amazon Payments

Buy what you want, and get on with your life. When you login and pay with Amazon, say goodbye to long checkout processes and missed mobile taps. Learn more.

Affirm

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months. Learn more.

ECheck

We provide ECheck as a payment option through PayPal.

Western Union

Your sales representative can provide details.

Bank Wire

Details will be provided upon request. We cannot ship until bank wires have been confirmed and funds have been received by our banking institution. Please fax us a copy of the wire transaction provided by your bank to speed up this process and help track your incoming wire. E-mail customerservice@vintageking.com for bank wire details.

Checks

All checks, including cashier's checks and money orders, must clear before any orders or merchandise can be sent out. There is a 5 to 7 business day hold placed on all checks received.

Payment Terms

All orders are subject to 1.5% interest charge per month if not paid within terms.

Orders/Acceptance by Vintage King

Vintage King reserves the right to reject any order you place with us, and/or to limit the quantities on any order. Notwithstanding any order confirmation or other communications sent by Vintage King, your order shall not be deemed accepted by Vintage King until Vintage King's shipment of the products ordered. Your submission of your order shall constitute your full acceptance of these terms and conditions. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT SUBMIT AN ORDER.

California Residents: Proposition 65 Warning

 WARNING - Cancer and Reproductive Harm. Some products sold in this store may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. For more information see www.p65warnings.ca.gov.

Warranty

Our warranty is meant to keep your sessions up and running. We will do everything we can to repair your products as soon as possible. We do reserve the right to refuse any product sent to us for warranty coverage as well as the right to modify the conditions of this warranty at any time

Product registration for new item(s): It is important that you register your product(s) to initiate the manufacturer’s warranty. Initial registration with the manufacturer may be a condition to receiving our free extended warranty coverage, or manufacturer warranty coverage in general as the manufacturer’s policy applies. Additional exclusions from our Free Extended Warranty program are as follows:

  • Used items sold "As-is", or those exclusively specified in our item listing as “as-is” are excluded from warranty coverage
  • Computer systems, storage medium, tape machines
  • Failure due to dust, heat, humidity, and failures materialized from power surges
  • Mechanical or electrical breakdowns caused by unintentional and accidental damage from handling of the product
  • Damage from abuse, misuse, introduction of foreign objects into the product, unauthorized product modifications or alterations, failure to follow the manufacturer's instructions
  • Consumable products, accessories and supplies, including but not limited to: bulbs and/or lamps, tubes, batteries, cartridges, tapes, computer software or disks
  • Power conditioners, surge protectors and power regulators are not covered; nor is the repair or replacement of equipment connected to these products
  • Damage occurring by improper voltage
  • Acts of god
  • Equipment purposed for commercial rental
  • Products with removed or altered serial numbers
  • Loss or corruption of data and/or the restoration of software and operating systems
  • Loss and/or theft of the product
  • Costs associated with downtime or loss of use
  • Damage covered under any insurance policy, or any other warranty or service plan

Vintage King’s warranty is not transferable. Most of the products we sell include a manufacturer’s warranty, which is not affected in any way by our warranty—or vice versa.

*Note: Certain vintage components may not be available in which case a quality modern component may be substituted to facilitate a repair.

Vintage King’s Free Extended Warranty program applies to products purchased after September 15th, 2009.

International Orders

Credit Card

We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order. Credit card payments will be processed for the full amount before any labor is performed on used and vintage items.

Import Duties and Tax

Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

Duties and tax for warranty and damage replacement items

Even though you may have paid shipping, taxes or duty on your original order, it is important to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

Restrictions

Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands, etc.

International Returns

In addition to obtaining a Return Authorization (RA) number, Vintage King will provide customs and shipping documents that MUST be used with all international returns. Failure to use these documents and instructions may result in additional duties or taxes which will be the customers responsibility.

Warranty Items

Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Duties and tax may apply (read above). Contact customer service Monday through Friday from 10 AM and 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184 and press 2. If outside the United States please call 1.248.591.9276.

Undeliverable/Rejected Packages

If your package was rejected by your local Customs Bureau or the shipment could not be delivered and was returned to Vintage King Audio for any reason, we are not responsible for the shipping costs.

Damaged Packages

If your package is damaged, you MUST contact Customer Service within 7 days from delivery. Customer Service hours are Monday through Friday from 10 AM to 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184 and press 2. If outside the United States please call 1.248.591.9276.

Please be aware that pro audio equipment is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive sa