My name is Noam Akrabi and I'm a known producer and mixing engineer from israel. I have two units that I bought from vintage King . The first one prism Orpheus (a friend brought it from the US few years ago) and TC M5000 that I bought online and got it shipped here. Few days ago got an Error message on my TC unit , I contacted you guys in Facebook and right away got connected to Dave Askew . This error massage is an outcome of a very complicated battery replacement that needs to be done.
Dave Askew was so patient with me (and my poor English) I Had to bug him with so many technical questions that I needed to know in order to find the right way to replace the battery without damaging the unit .
Dave contacted TC support on my behalf and get the right information to help me with that , he stayed in touch every few hours even tough there is time difference between Israel And US .
Got the unit back to a working condition thanks to Dave and his super pro way of dealing with this long distance complicated issue .
So thank you Vintage King and Dave Askew you are the Man !!”
- Noam Akrabi, Israel