Frequently Asked Questions

General:

  1. Q:

    Is it safe to shop at your website?

    A:

    Yes. Here at Vintage King Audio we have implemented strategies both in the code and framework of our site as well as our back-end processes to protect your personal information.

    Some of those strategies include:
    • SSL Secure Server Your order information is encrypted and transmitted over our secure (SSL) server technology.
    • Manual processing Every order placed online is processed manually by our e-commerce team in order to take extra care with any details or requests prior to shipping.
    • Fraud prevention steps We go above and beyond to avoid fraud at Vintage King. The extra steps to validate credit card information are measures taken to protect us all. Secure purchasing equals less fraud, cheaper prices and peace of mind.
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  2. Q:

    I'm building a studio from square one. Where do I start?

    A:

    Just follow Vintage King's Five Steps to Outfitting Your Studio:

    1. Call in to our sales department and speak with one of our qualified engineers on how to best put together a studio to fit your needs and budget.
    2. We will help you choose the gear that will best suit the sound you are after. Although the shear amount of great gear available may make it seem overwhelming, our engineers have hands on experience with just about every product on the market, vintage or new.
    3. We will send you a quote to study and help you with your final research. Especially considering our level of knowledge and service, we know you'll find our prices to be the best in the industry. We also know you'll save valuable time by getting the right products the first time from a single source.
    4. When you're ready, we will help you arrange payment via the most convenient means possible, including facilitation of leasing and financing options.
    5. We make it happen. At this point, our support teams get to work making sure your gear arrives quickly, safely, and ready for action. Don't think your experience ends there...we offer some of the best and most knowledgeable support in the industry and it will come from the engineer whom you worked with from step one.
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  3. Q:

    Where are you located?

    A:

    We want to get you your gear as fast as possible! To accomplish that goal we have locations in Detroit, Los Angeles and Nashville. If you need us we can be there, no matter where you are.

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  4. Q:

    What are the benefits of having an account with Vintage King?

    A:

    Having a VintageKing.com account allows you to take advantage of all of the features of our site to help you get the best gear possible, and save money!

    Some features include:

    1. Storing account information for convenience
    2. Saving shipping addresses and payment information
    3. Creating wish lists
    4. Earning rewards points to use for future purchases
    5. Taking advantage of promotional coupon codes
    6. Private sales available ONLY to VintageKing.com account holders
    7. View order history
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Payment:

  1. Q:

    Do you offer financing?

    A:

    Yes, we offer financing and leasing through several institutions for medium and large purchases. Our leasing and loan relationships are with the most reliable and established loan companies in the country. No worries. Take a look at our detailed financing options.

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  2. Q:

    What forms of payment do you accept?

    A:

    We accept American Express, Visa, MasterCard, and Discover credit cards. Online orders typically process within 24 hours of order placement. Additional payment methods include check, cashier's check, PayPal, bank wire, Western Union and E-check. There is a 5–7 business day hold placed on all checks received. Merchandise can be held for a reasonable amount of time without payment. Prices and available inventory are subject to change until an order is confirmed and paid. See Terms and Conditions for more information.

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  3. Q:

    Do I have to pay Sales Tax on items I purchase?

    A:

    Vintage King collects sales tax for shipments to California, Michigan, Illinois, Massachusetts and Tennessee. Partial and complete tax exemptions may be available in each of these five states. Contact us directly for details.

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Ordering:

  1. Q:

    How do I place an order?

    A:

    We at VintageKing.com have gone through great lengths to make our ordering process as easy on you the customer as possible. To get started buying from VintageKing.com, follow these simple steps:

    1. Find the items you want. We have developed several ways for you to find the products that you want. You can use the quick search located in the top right corner of every page, or use our advanced search function. You can also use the navigation bar to browse all available products on site. Don’t forget to check out the demo deals.
    2. Add desired items to your cart. If you would like to purchase an item, click the “Add to Cart” button located on the category or product page. If you want to check on the items in your cart click the “My Cart” link at the top right of every page.
    3. Proceed to checkout. View your shopping cart and make sure that you have all of the items you wish to purchase. Click the “Proceed to Checkout” button.
    4. Sign-in, create account or checkout as guest. If you have an existing VintageKing.com account log-in with your email and password. If you are new to VintageKing.com you can create an account or checkout as a guest. We highly recommend creating an account to take advantage of all of the features of our site as well as receive special members-only benefits.
    5. Enter address information. Enter your billing and shipping address.
    6. Choose shipping method. If your purchase qualifies, make sure you select the “Free Shipping” method. If not, or if you would like to expedite your shipping, choose the shipping method that suites you best.
    7. Enter payment information. How would you like to pay for your order? At VintageKing.com we accept American Express, Visa, Mastercard and Discover credit cards. In addition to using your credit card you can pay with your Paypal account, VintageKing.com Gift Cards, and several other financing options.
    8. Review and submit your order. Be sure to check the accuracy of all of the information before submitting to VintageKing.com. Once you have done that, check the box that you have read and agree to VintageKing.com’s Terms and Conditions, and click “Place Order”
    9. Sit back and let us do the rest. Shortly after you click “Place Order” you will receive an email confirming your order. You will receive another email when your order is shipped along with a tracking number. If you do not receive an email please contact us as soon as possible.
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  2. Q:

    Where can I check the status of my order?

    A:

    After placing an order, you can view the status of your order 24 hours a day by clicking the "My Account" link at the top right corner of every page of VintageKing.com. From there, you will be able to view information about your order.

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  3. Q:

    Can I cancel my order?

    A:

    In-stock items normally ship within 24-48 hours after an order has been placed. If payment method is by credit card, your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on back-order. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Vintage King for a refund. However, you will be responsible for all shipping costs to you and return shipping costs to Vintage King. For orders paid by check, please allow two weeks to receive your refund check. Up to a 20% restocking fee may apply to special ordered or opened items. Used and vintage items are subject up to a 10% processing fee if cancelled before delivery.

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Products:

  1. Q:

    What is a "new" item?

    A:

    A new item on our site is just as it sounds, brand spankin’ new! Items listed as new not been opened or altered in any way.

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  2. Q:

    What is a "used" item?

    A:

    A "used" item is a product that has been formerly owned by someone else, and either sold to us, or traded in toward the purchase of other equipment. Some used items are relatively new; their owners only part with them so that they can 'trade-up' to something else they have their eye on. Other used items that are of a certain age are called "vintage" items. Although no longer under the manufacturer's warranty period, almost all used items are serviced by our in-house technical staff, and come with a Vintage King warranty: 1 year for analog rack gear and 6 months for microphones and digital products.

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  3. Q:

    What is a "demo deal" item?

    A:

    A "demo deal" item simply means we've had it out of the box to demonstrate to another customer on site or sent to their premises to hear in their own studio for a few days, therefore it is no longer factory-sealed. All demo items we sell come with a full manufacturer's warranty and have been evaluated by our factory authorized technical staff to ensure your "demo deal" purchase is in perfect working order before we ship it to you. No need to worry as you will have peace of mind knowing that our return policy applies to all demo items.

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  4. Q:

    What is a "vintage" item?

    A:

    A "vintage" item is a piece of audio gear that has been formerly owned by someone else, and either sold to us, or traded in toward the purchase of other equipment. The term "vintage" is not a precise one, but generally refers to a product that is at least 20-25 years old. Audio equipment from this era is predominantly analog, but does include some of the earlier digital gear. Most of our vintage pieces are from the "Golden Age" of audio design and manufacturing, with companies like Neve, Neumann, Urei, dbx and Helios making their classic products in the 60s and 70s. Vintage King is proud to offer the largest selection of such gear in the world, and we are constantly looking to expand our stock, (hey, we have to live up to our name!). All of our "vintage" items are serviced by our in-house technical staff - using as many original parts as possible - and nearly all of them are provided with a six month or 1 year warranty.

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Returns:

  1. Q:

    Can I return an item?

    A:

    Absolutely! We strive to offer a no hassle return policy. If there is a problem with your order or you are not 100% satisfied, please contact us immediately so that we can promptly resolve it for you.

    Returns within 30 days of delivery are eligible for full refund (less shipping costs). We do not offer refunds beyond 30 days after delivery. A small number of items are not returnable, check out our easy return policy for details.

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Technology:

  1. Q:

    What are cookies? Do I need to enable cookies on my browser?

    A:

    Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website

    Cookies help us to:

    1. recognize you automatically whenever you visit our site
    2. personalize your experience and provide you with better service
    3. prevent fraud
    4. store items in shopping cart

    You need to have cookies enabled to enjoy all of the features on VintageKing.com here are instructions to enable cookies on your browser.

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  2. Q:

    What is Javascript? Do I need to enable Javascript on my browser?

    A:

    Javascript is a web programming language that helps to increase the interactive experience between web site and web user.

    You need to have javascript enabled to enjoy all of the features on VintageKing.com here are instructions to enable javascript on your browser.

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  3. Q:

    When placing an order I get an error message. What went wrong?

    A:

    Please check that you are using one of our approved payment methods. Also, check that you entered your payment information correctly. (credit card number, expiration date, csv code) If you continue to have difficulty ordering please contact our customer service department.

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Shipping & Delivery:

  1. Q:

    How will my items be delivered?

    A:

    We ship via Fed Ex. In some circumstances, we do ship via UPS or with other freight services. Your sales representative will provide all viable options to best suit your shipping needs.

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  2. Q:

    Do you ship internationally?

    A:

    Yes we do! In fact we offer 50% off Fed Ex retail international shipping rates.

    Due to manufacturer restrictions, certain brands cannot be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands etc.

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  3. Q:

    Do you offer free shipping?

    A:

    You betcha! We offer free shipping on orders over $95 within the continental USA. Here are the criteria for orders that ship free:

    1. Free shipping offered when you order online only.
    2. Free shipping available inside continental US Only via FedEx Ground. Express shipments will involve additional fees.
    3. Canada: Unfortunately, we cannot offer free ground shipping to Canada as it falls under an international order. In the event you have selected this option, we will notify you with your shipment cost.
    4. 1/2 off shipping to Alaska, Hawaii and Canada via Fed Ex 2 day Express and International orders via Fed Ex International Economy.
    5. Ineligible orders include demos, purchase orders, business to business, over-sized or overweight items.
    6. May not be used in conjunction with any other promotion currently offered.
    7. If you return your purchase, the cost of shipping will be deducted from any refund or account credit.
    8. You will be contacted in the rare event that you've chosen an item that does not qualify for this offer.
    9. Please contact us with any questions regarding item eligibility.
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  4. Q:

    What do I do if my package is damaged?

    A:

    If your package is damaged, you MUST contact customer service within 14 days from delivery. Customer Service hours are Monday through Friday from 10AM to 6 PM Eastern Time. Email: customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276.

    Please be aware that pro audio is susceptible to damage during transit. We take great care to prevent damaged items and pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.

    Duties and tax for warranty and damage replacement items

    Even though you may have paid shipping, taxes or duty on your original order, it is IMPORTANT to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States for the new order. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

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  5. Q:

    I received my product and it does not work, what do I do?

    A:

    Though we don’t anticipate problems occurring with your purchase, should you experience any difficulties with something not working as it should, do not hesitate to immediately contact customer service. We will be happy to assist you in expediting any service you may need. Please note, however, that all warranty repairs or replacements require prior authorization. Contact Customer Service Monday through Friday from 10 AM to 6 PM Eastern Time. Email: customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276.

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